Frequently Asked Questions
How does the roommate matching service work?
Most of our guests travel solo, which is half of the fun. We make it easy and affordable with our roommate matching service.
If you would like to share a room, we will find a roommate for you at no additional charge. In the event, that a roommate can not be secured, you will not be assessed a single supplement fee.
Travelers will be asked to fill out a questionnaire allowing us to match them up with someone else on the trip; roommates are assigned by gender, interests, and smoking preference.
Availability of single rooms is limited. However, if you would like your own room, we will do our best to make that happen at a small additional charge.
Is SolomateTravel LLC a legal entity and here to stay?
Absolutely , we are bonded and licensed by the State of Florida.
# 80012020, with the State of Florida.
What is the average demographic of your travelers?
The average demographic of our travelers is 30 – 50 years of age, 60% of our travelers are female and the remaining are male.
Do I have to be single?
Of course not! Our trips are primarily for the single / solo traveler, but we always welcome new travelers, single or not.
Are there promotions and specials available?
SoloMate Travel thanks you for your trust and loyalty. We wish to offer you our most sincere thanks, without any gimmicks. Here’s how you can get the most out of your solo travel experience:
Happy Birthday!
Travel with SoloMate on your birthday, and save $50. Remember, you’re not getting older, you’re getting better. $25.00 on getaways.
Promo Code: HB50
Travel with a friend or family member
When you travel with a friend or family member, you do not require our convenient roommate matching service. We will therefore credit each of you $50 on 7 and more, $25.00 on weekend getaways.
Promo Code: RM50
Past Guest?
Book your second amazing singles trip with SoloMate within one year, and receive a $50 discount.
Promo Code: FF50
Year of the dragon
If you were born in the year of the dragon (according to the Chinese calendar), save $50 on your singles vacation.
Promo Code: DR50
AS ALWAYS, when you book and pay in full for your amazing singles adventure at least 150 days prior to your departure, we will wave all credit card fees. This can amount to a saving of over $100.
There’s more…
If your photo is chosen as the Best Photo of the Trip, we will donate $25 to a charity of your choice, and save you $50 on your next SoloMate singles vacation.
Promo Code: PIC50
What are the accommodations like?
All of our lodging choices are 4-5 star rated hotels. We do our best to reserve hotels in a central location to allow for easy and convenient travel throughout each destination. Each room will feature double beds and we will do our best to select hotels that have a split bathroom plan, ideal for roommate sharing of course.
Do you have a travel director onsite?
Yes. A SoloMate travel director will be with your group the entire trip. All travel directors have over 20 years of experience leading groups and will be familiar with the destination you are traveling to. They will be available to you throughout the trip while their job is to ensure that your experience is one you’ll always remember.
Do I need a passport or Visa?
Yes. A valid passport is required for all international travel. Citizens of other countries may require a Visa.
Your passport should be valid for 6 months following your trip to avoid any potential challenges. All documentation is your responsibility, so please make sure that everything is in order before your departure.
If a Visa is required, we will provide additional information regarding fees, and where to obtain the Visa.
Passengers denied boarding because of improper documentation will receive no refund. If you are not a U.S. citizen, it is your responsibility to obtain proper documentation.
Will I have to get Inoculations?
If we are traveling to a destination that requires such, we’ll let you know prior to your trip.
What about worldwide health information?
For most current worldwide health information, consult your family physician or visit the official website for the Center for Disease Control at www.cdc.gov/travel or by phone at 1-800-CDC-INFO (232-4636).
You will find information on recent outbreaks, required vaccinations, safe food and water tips, insect protection, illness and injury abroad and more.
What are my payment options?
We accept checks, Visa, MasterCard, American Express and Discover cards. Returned checks will be assessed a $50.00 fee.
Will I need to make a deposit upon booking my Solomate Vacation?
Yes. A $400 deposit must accompany all reservations. An additional deposit will be due 180 days before your trip and full payment is due 90 days prior to departure.
When are the final deposits due?
The final deposit will be due 90 days prior to departure.
What is your cancellation policy?
Trips cancelled more than 90 days prior: $200.00 non-refundable deposit
Trips cancelled between 60-89 days prior: 50% of the trip price non-refundable
Trips cancelled less 60 days prior: 100% non-refundable
Should I purchase Travel Insurance?
Yes. You are spending a lot of money on your vacation and it is important that you have protection in the case of an emergency. Most policies offer a waiver of all pre-existing medical conditions and cover most unexpected occurrences.
There are many types of travel insurance, but we recommend Allianz Travel Insurance as being one of the most comprehensive.
What if the trip I want is already sold out?
We provide our travelers with the opportunity to be put on a waiting list for that trip. There is always a chance that someone who has booked a trip will not be able to attend. To be put on the waiting list, contact one of our team members right away.
Will you arrange my flight to the group departure city?
No. We encourage you to do this yourself, however if you need assistance we will be happy to help you. Once you book your trip, you will be provided with a list of fellow travelers and their contact information. This will allow you to discuss travel plans and flight arrangements.
When will I receive my travel documents after booking?
Your travel documents will be shipped to you approximately 2 weeks prior to departure. Delivery of documents with non-electronic airline tickets may require a signature for your protection. In addition, we will email all pre-departure information several weeks prior to departure.
What will the travel documents include?
- Welcome letter
- Trip agenda
- Flight information
- Hotel information
- Packing list
- Travel director contact information
- Leave behind card for your family
How do I meet the group once I arrive at the destination?
When you arrive at the host airport, check-in, proceed to the gate and there will be a SoloMate travel director holding a sign displaying our group name. We will provide you with your travel director’s contact information in case you need assistance locating them in the terminal.
Can I connect with the fellow travelers before the trip?
Of course! We encourage it! We will send out an email with current travelers contact email information and their city and state. Please contact them and introduce yourself. Also, visit our Facebook page and we will have each trip separated into a group. This will allow you to get to know who you will be traveling with and even make travel arrangements with people in your area.
How do I book my SoloMate Vacation?
After you’ve decided on your destination, simply click the ‘Book Now’ button in the navigation bar. If you prefer to book over the phone, call one of our team members at 1-855-290-7050 and they will be happy to assist you.
